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Returns Information
Any discrepancies or shortages must be notified within 7 days, either by phone or email.

As a customer you may have reason for goods to be returned to Papini.  In order for us to provide an efficient service we have an Authorised Returned Goods Procedure.  Only authorised returns will be processed.

Please contact our office for a returns reference – this must be done before the garment(s) are returned. This can be done either by phone or email.

We will require the following information:

1          Customer Name and Order No
2          Papini Internal Order No
3          Reason for the return
4          Style, size and quantity
5          If replacement garments are required

By prior arrangement we will accept back any products that are new, current, unworn and suitable for re-sale.  A re-stocking fee of 10-15% may be charged.

Returned unworn goods of faulty manufacture will be issued a credit.

If the garment has been worn we reserve the right to issue an exact replacement or raise a partial credit note dependant on wear and age of garment.

The purchaser is responsible to ensure the goods are correct before enhancement.  No returns are accepted once they are embroidered, printed or processed in any way.

Any discontinued item can not be returned.